CreatorOSAI

Support

Help & FAQ

Answers to the questions that come up most. Can't find yours? Use the feedback button in the app, or email edev351@gmail.com.

Getting started

How do I create an account?

Sign up with an email and password, or use "Continue with Google" on the sign-up page. Every new account starts on the Free plan with a starting credit balance already in your workspace.

I forgot my password — what now?

Use "Forgot password" on the sign-in page. We'll email a reset link that expires in an hour and can only be used once.

Credits & plans

What are credits, and what uses them?

Every AI generation — a chat reply, a script draft, an image, a thumbnail — costs a small number of credits, shown before you generate. Free, Pro and Scale plans differ in how many credits you get per month; Scale is unlimited, subject to a fair-use daily cap.

What happens if I run out of credits?

Generation is blocked until your balance renews next month, or you upgrade your plan from Billing. You can always see your exact balance on the AI Usage page.

How do I upgrade, downgrade or cancel?

From Billing, choose a plan to open a secure checkout, or use "Manage billing" to reach your subscription, payment method and invoices at any time.

The studios

What's the difference between the four AI tools?

AI Chat is open-ended conversation and research. Script Studio drafts and refines structured, long-form scripts. Image Studio generates and edits standalone images. Thumbnail Studio is purpose-built for platform-sized thumbnails, including text overlays and crop presets.

Can I come back to something I generated earlier?

Yes — the Library page keeps every chat, script, image and thumbnail you've created, with a "Re-edit" action that reopens the original inputs in the right studio.

Organizing your work

What's a Project, and how is it different from Files?

A Project groups related content — scripts, images, thumbnails, files and chats — around one deliverable or campaign. Files is a flat workspace drive for anything you upload directly; individual files can still be linked to a Project from their menu.

How do I schedule content?

Content Planner gives you a calendar/timeline view. You can create an item directly there, or send a generated thumbnail to it via "Add to planner" in Thumbnail Studio.

Account & privacy

How do I delete my account?

Account deletion removes your profile, projects, files, generations and sessions. Contact edev351@gmail.com to request it. See the Privacy Policy for what's collected and how it's used.